Strong communication skills define successful teams and effective leadership
Optima Communications provides a range of programs and services to improve your communication skills. You can become a more well rounded professional by working on your soft skills. Our comprehensive resources are available for both English and English as a second language (ESL) speakers and include resources for:
- Active listening
- Effective speaking
- Effective presentation skills
- ACE™ accent modification/ accent reduction for ESL speakers
- Canadian culture and workplace communication for ESL speakers
We provide customized assessments, coaching, training, and workshops to meet the unique communication needs of each individual, group or organization.
Training is facilitated onsite in the workplace or virtually.
Lisa Bjerke, MSLP, R.SLP S-LP (C)
Director of Optima Communications
Lisa is a registered and certified speech language pathologist who graduated from the University of Alberta with an undergraduate degree in Speech Language Pathology and Audiology, with Distinction, in 1987 and a Master’s degree in Speech-Language Pathology in 1996. She is the director of Optima Communications and the Accent on Canadian English (ACE) ™ Training Program. She is a corporate communication coach working with clients to enhance communication skills. These skills include: active listening, clear verbal expression, emotional intelligence, Canadian culture and communication styles, and managing difficult conversations. Lisa works with the University of Calgary’s Cumming School of Medicine and Post Graduate Medical Education Program as a communication and professionalism coach.
Lisa is a recognized expert in accent assessment and training and is the author of: Accent on Canadian English™: a pronunciation program for speakers of English as a second language, Accent on Canadian English™ e-Book, Accent on Clear English™ International e-Book, the Accent on Canadian English Pronunciation Assessment Kit™ and ACE™ Training Online, a pronunciation e-Course.
Lisa also facilitates “Train the Trainer” Accent Modification Workshops across Canada and internationally. These workshops are designed to assist speech language pathologists and ESL instructors to accurately evaluate pronunciation and provide effective accent modification programs.
“Lisa is an expert in training individuals to adapt and change their accents to make them easier to understand by their clients, families, friends and co-workers. I have used Lisa’s skills and her book in aiding foreign medical graduates coming to Canada for additional specialized training. Her compassion, genuine interest and skill in aiding her clients to be the best they can be is admirable. I highly recommend Lisa!!”
“I cannot speak highly enough about how great Lisa and the ACE™ modification program were. Lisa customized the program according to my needs, which combined several one-on-one, in-person meetings in Calgary at my workplace – it cannot get any more convenient than that. My results were noticed by many co-workers as well as extended family. They all complimented me on how much clearer I sounded. This training exceeded my expectations and I would definitely recommend it to anyone who is serious about improving their communication skills and further their career.”
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